Privacy Policy

• Account information: your name, email address, and sign-in credentials (managed by Firebase Authentication, including Google sign-in if you choose it).
• Business information: your company details, website, service areas, uploaded documents, reviews, and photos you connect.
• Call recordings and transcripts: calls from phone systems you connect (or upload manually), which may include personal information about your callers. We process this data on your behalf to provide the Service.
• Billing information: handled by Stripe. We store your subscription status, not your card details.
• Usage data: log data such as IP address, browser type, pages viewed, and actions taken, used for security and to improve the Service.
• Cookies: essential cookies that keep you signed in and remember your workspace. We do not use advertising cookies.

• To provide and operate the Service, including generating marketing content from your calls and business knowledge.
• To publish content to platforms you connect, on the settings you choose.
• To send service emails such as weekly content reports (each recipient can opt out) and account or billing alerts.
• To provide support and keep the Service secure.
• To improve the Service and its AI features, using aggregated or anonymized data where practicable.

Industry knowledge sharing: excerpts of phone-call transcripts may be used, without attribution, to improve AI answers for other TURNR subscribers in the same industry. This is on by default; individual calls can be excluded, and you can ask us to disable it for your account. Uploaded documents, meeting recordings, and website content are never shared across accounts. See our Terms of Service for the full description.

When you use TURNR’s Google features, we access only what each one needs:

• Google sign-in: your name, email address, and profile picture, used solely to authenticate you.
• Google Drive (when you share a folder or pick photos): TURNR reads two things. First, any folder you share with TURNR’s Google Drive address and add in TURNR by pasting its link: once added, it is read on a nightly schedule and on demand to import new photos, and when a photo is deleted from that folder, it is removed from TURNR’s library too. A folder you share but never add is never read. Second, the individual photos you pick in the Google window, which grants TURNR access to those files alone; signing in to pick photos stores a Google credential for your account in our managed secrets vault, used only to open the Google window and fetch the photos you pick. Those two reads are the whole of it — nothing else in your Drive. TURNR only ever reads: it never changes, adds to, or deletes anything in your Drive. You can stop the folder reads at any time by removing the folder in TURNR or unsharing it in Google Drive; the stored Google credential is removed on request — contact us to have it removed.
• Google Business Profile (when you connect it): your business reviews, used solely to add them to your knowledge base and create marketing content for your business.

TURNR’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We never use Google user data for advertising, never sell it, and never allow humans to read it except with your permission, for security purposes, or as required by law.

• Service providers that run the platform: Google Cloud (hosting and storage), Anthropic and OpenAI (AI processing), Stripe (payments), and Resend (email delivery).
• Platforms you connect, at your direction: WordPress, GoHighLevel, CallRail, ServiceTitan, and social platforms as those features launch.
• Within your organization: your agency and the team members you or your agency add to your account.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.
• Legal requirements: when required by law or to protect rights, safety, and the Service.

We do not sell personal information.

We retain your data while your account is active and as needed to provide the Service, comply with legal obligations, and resolve disputes. You may request deletion of your account and data by contacting us; we will honor verified requests within 30 days, except where retention is required by law.

Data is encrypted at rest (AES-256) and in transit (TLS 1.2+). Our database is reachable only over a private network, credentials are stored in a managed secrets vault, and access is limited by role. No method of transmission over the Internet is 100% secure, but we work to protect your information.

The Service is for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

• Access and update your account information in your profile settings.
• Opt out of weekly report emails with the unsubscribe link or your profile settings.
• Exclude individual calls from industry knowledge sharing, or contact us to disable it account-wide.
• Disconnect integrations at any time from your Integrations page, and stop TURNR reading a Google Drive folder by removing the folder in TURNR or unsharing it in Google Drive.
• Request a copy or deletion of your data by contacting us.

We may update this policy by posting the updated version on this page, and will notify account holders by email of material changes.

Phlash Services Corporation · info@phlashconsulting.com · (301) 889-9782 · 12708 Found Stone Road, Germantown, MD 20876