Terms of Service

TURNR is a software platform that turns your business phone calls and business knowledge into marketing content — blog posts, social posts, video hooks, and branded graphics — and can publish that content to platforms you connect, such as your WordPress website. Features vary by plan.

You must provide accurate information when creating an account and keep your sign-in credentials secure. You are responsible for activity under your account, including activity by team members you invite.

Paid plans bill monthly in advance through Stripe and renew automatically until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period. We may change pricing with at least 30 days’ notice before it applies to you. All sales are final and all payments are non-refundable. We may suspend the Service for accounts with unpaid balances.

TURNR processes call recordings and transcripts that you or your connected phone systems provide. You are solely responsible for ensuring that calls are recorded lawfully, including obtaining any consents required by the laws that apply to you and your callers. You represent that you have the rights and consents necessary for TURNR to process every recording and transcript you submit.

Content generated by TURNR is produced by artificial intelligence and is probabilistic in nature. You are responsible for reviewing content before relying on it or publishing it, including content published automatically under settings you enable. We do not guarantee specific results, outcomes, performance metrics, search rankings, traffic, leads, sales, or revenue.

You own your business data — call recordings, transcripts, uploaded documents, reviews, photos — and the marketing content TURNR generates for your business. We own the TURNR platform, software, templates, and methodologies. You grant us the rights needed to operate the Service on your behalf, such as processing your data to generate content and publishing to platforms you connect.

TURNR operates an industry-scoped knowledge pool that makes its AI answers better for everyone on the platform. Here is exactly how it works:

• Excerpts of phone-call transcripts may be used, without attribution, to improve AI responses for other TURNR subscribers in the same industry category (plumbing knowledge stays with plumbing businesses, and so on).
• This sharing is on by default. You can exclude any individual call from sharing using that call’s sharing setting, or contact us to disable sharing for your entire account.
• Uploaded documents, meeting recordings, and website content are never shared with other accounts. Only phone-call transcript excerpts participate in the pool.
• The source of pooled knowledge is never disclosed to the subscriber whose question it helps answer.

We may use customer data to operate, test, and improve the Service, including improving the quality of AI-generated content. Where practicable, data used for improvement is aggregated or anonymized. We will never sell your customer data.

The Service depends on third-party providers, including cloud hosting, AI processing, payment processing, email delivery, and the platforms and phone systems you choose to connect. We are not liable for downtime, data loss, price changes, or interruptions caused by third-party providers.

You agree not to use the Service for unlawful purposes, to interfere with its operation, to attempt unauthorized access to other accounts’ data, or to resell the Service without a written agreement with us.

The Service is provided on an “as-is” and “as-available” basis, without warranties of any kind, express or implied.

To the fullest extent permitted by law, our total liability arising out of or relating to the Service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost business.

You agree to indemnify and hold us harmless from claims arising out of your use of the Service, your content, your published marketing materials, or your violation of these Terms — including claims that calls were recorded without required consent.

You may stop using the Service and cancel at any time. We may suspend or terminate accounts for violation of these Terms, unlawful activity, or non-payment. Outstanding balances remain due on termination. For 30 days after termination you may request an export of your data.

We are not liable for delays or failures caused by events beyond our reasonable control.

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles.

We may update these Terms by posting the updated version on this page. We will notify account holders by email of material changes.

Phlash Services Corporation · info@phlashconsulting.com · (301) 889-9782 · 12708 Found Stone Road, Germantown, MD 20876